We appreciate your business! When you book with Car Care Wizards, please read and agree to the terms and conditions before making an appointment. Once an appointment is set, you are bound by these terms and conditions. At Car Care Wizards, your privacy is paramount. We will never sell or rent your information. However, we may send occasional emails and use third parties to inform you about our monthly specials.

 

Privacy and Security

Personal information collected during booking or service will be used solely for service-related purposes and not shared with third parties without your consent. Additionally, while we may take pictures and videos of your vehicle for our social media, we ensure that no personal information, such as license plates, is visible in these images.

 

Weather-Related Rescheduling

Weather can affect our mobile detailing services. Be aware that adverse weather conditions may prevent us from detailing your vehicle on the scheduled date. If the weather isn’t conducive to delivering the high-quality results we strive for, we’ll contact you the morning of your appointment to reschedule.

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Rescheduling Reasons May Include:

• Precipitation: Even light drizzle can ruin a detail.

• Low Temperatures: Should be 40°F or warmer at the time of detail. Heat advisories will also lead to cancellations.

• High Winds: Double-digit winds can be dangerous when working with cleaning agents.

 

Arrival Time - 1-Hour Grace Period

While we aim to start or arrive at the scheduled time, a 1-hour grace period is allowed as each vehicle and customer may require different time allocations. If we're running more than an hour late, we’ll contact you with an updated arrival time.

 

Service Duration

The duration of our services can vary depending on the package selected and the condition of the vehicle. Estimated times will be communicated during the booking.

 

Access

For mobile services, please ensure that there is accessible parking and sufficient space for our team to work efficiently.

 

Payment

Payments are due upon completion of service. We accept cash, debit/credit cards, electronic payments, bank transfers, checks, and digital wallets. Invoices will be provided electronically unless a paper copy is requested.

 

Personal Belongings

Please remove all personal items from your vehicle before our team arrives. Our Car Care Wizard will inspect your interior to confirm all valuables are removed. Car Care Wizards will not be responsible for any loss or damage to personal property, including the vehicle, its contents, or the service location.

 

Final Inspection

We welcome all customers to perform a thorough inspection of the vehicle once services are completed. Should you find anything our team has missed, simply point it out and we will make it right. Our team will be dedicated to making sure you're happy with your service. Should you fail to inspect your car or have someone else inspect your car on your behalf, Car Care Wizards will not be responsible should you find something our team has missed. Therefore, while our team is there and ready to assist, please take the time to inspect your vehicle.

 

Cancellations

To reschedule, please provide at least 24 hours notice via phone or our online booking system. Failure to do so will result in a non-refundable $35 cancellation fee.

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Pre-Existing Damages

Pre-existing damages may not be immediately visible. If our Car Care Wizard discovers any issues such as worn, scratched, cracked, or broken components, we’ll notify you. You agree not to hold Car Care Wizards responsible for pre-existing damages. We will not be responsible for correcting pre-existing paint or body imperfections unless included in your service.

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Right to Refuse

Car Care Wizards reserves the right to refuse or deny any booking or service if the customer is deemed unreasonable or if demands exceed the booked service.

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*Heavily Soiled Vehicles or abnormal conditions may incur additional charges.

*Services are subject to sales tax, which will be added when paying after the services are completed.